Privacy Policy

Effective date: 1 January 2025 · Applies to: vigneshpushparaj.com and all associated clinic communications

1. Information We Collect

When you contact us through this website, by phone, WhatsApp, or email, we collect:

Name, phone number, and email address
Medical information you voluntarily share (symptoms, history, imaging)
Appointment details and consultation records
Website usage data (pages visited, browser type) - via anonymous analytics only

2. How We Use Your Information

To schedule and manage your appointments
To review your medical records prior to consultation
To send appointment reminders and follow-up communications
To share relevant information with other healthcare providers involved in your care (with your consent)
To comply with legal and regulatory requirements

3. What We Do Not Do

We do not sell your personal data to any third party
We do not use your medical information for marketing
We do not share your information with insurance companies without your explicit consent
We do not use tracking cookies or targeted advertising

4. Data Storage and Security

Patient records are stored securely at MGM Malar and Annaamalai Spine Center, in compliance with applicable Indian healthcare data regulations. Electronic communications (WhatsApp, email) are stored for correspondence continuity and deleted upon patient request.

5. Your Rights

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to medical record retention requirements)
Withdraw consent for communications at any time

6. Contact for Privacy Matters

Email: contact@vigneshpushparaj.com with the subject line "Privacy Request." We respond within 10 working days.

Terms of Use

By accessing this website, you agree to these terms.

1. Purpose of This Website

This website provides general information about Dr. Vignesh Pushparaj's practice, the conditions he treats, and the procedures he performs. It is intended for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

2. Intellectual Property

All content on this website - including text, graphics, logos, and layout - is the property of Dr. Vignesh Pushparaj's practice. You may not reproduce, republish, or distribute this content without written permission, except for personal, non-commercial use.

3. External Links

This website may contain links to external resources. We are not responsible for the content, accuracy, or privacy practices of any external site.

4. Limitation of Liability

We make reasonable efforts to ensure the accuracy of information on this website, but we do not warrant that all content is error-free or up to date. We are not liable for any decisions made based solely on information found on this website.

5. Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be reflected by an updated "effective date" at the top of this page. Continued use of the website constitutes acceptance of the revised terms.

Appointment Cancellation Policy

We understand that health situations change. We ask for as much notice as possible when cancelling or rescheduling, so that appointment slots can be offered to other patients who may be waiting.

Cancellations & Rescheduling

24+ hours notice: No charge. Appointment can be rescheduled at no cost.
Less than 24 hours notice: Consultation fee may be partially forfeited depending on circumstances.
No-show (no notice): Consultation fee is forfeited. A new booking will require full payment at the time of scheduling.

How to Cancel or Reschedule

Call the clinic directly or send a WhatsApp message to +91-97892-52306. Do not attempt to cancel by email for same-day appointments - phone or WhatsApp is faster and more reliable.

Surgical Procedure Cancellations

For elective surgical procedures, cancellation within 48 hours of the scheduled surgery date may incur hospital administrative fees. These are set by the respective hospital and are outside our direct control.

We Also Cancel (and We'll Tell You)

On rare occasions, clinics may need to be rescheduled due to Dr. Vignesh's surgical commitments or an emergency case. We give as much notice as possible and will always reschedule you at the earliest available slot.

Patient Rights & Responsibilities

Your Rights as a Patient

Right to information: You have the right to a clear explanation of your diagnosis, treatment options, risks, benefits, and alternatives - in language you understand.
Right to consent: No treatment will be performed without your informed, voluntary consent. You may withdraw consent at any time.
Right to refuse treatment: You may decline any recommended investigation or treatment.
Right to a second opinion: You may seek a second opinion from another specialist at any time. We will provide copies of all reports and imaging to facilitate this.
Right to privacy: Your medical information is confidential and will not be shared without your consent, except as required by law.
Right to respectful care: You will be treated with dignity and respect regardless of your background, beliefs, or ability to pay.
Right to access records: You may request copies of your consultation notes, investigation results, and operative reports.
Right to complain: If you are dissatisfied with any aspect of your care, you have the right to raise a complaint - directly with the clinic, or with the hospital's patient relations department.

Your Responsibilities as a Patient

Provide accurate and complete information about your symptoms, medical history, and medications
Attend scheduled appointments or give adequate notice when unable to attend
Follow agreed treatment plans and inform us if you are unable to comply
Treat all clinic staff with respect
Ask questions when you do not understand something

Medical Disclaimer

Important: The content on this website is for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

No Doctor-Patient Relationship

Reading content on this website or submitting a contact form does not establish a doctor-patient relationship. A formal doctor-patient relationship is only established at the time of a face-to-face or formally arranged telemedicine consultation.

Information May Not Be Current

Medical knowledge evolves rapidly. While we make efforts to keep content accurate and up to date, some information on this website may not reflect the most recent research, guidelines, or clinical practice.

Testimonials and Case Studies

Patient testimonials and case studies describe individual experiences and outcomes. They are not guarantees of equivalent results for any other patient. Individual outcomes depend on diagnosis, general health, anatomy, and many other factors.

Emergency Situations

This website is not designed to handle medical emergencies. If you are experiencing a medical emergency - including progressive neurological deficit, loss of bladder or bowel control, or acute severe pain - contact emergency services or go to the nearest hospital emergency department immediately.

Regulatory Compliance

This website and the practice of Dr. Vignesh Pushparaj operate in compliance with applicable Indian Medical Council regulations and guidelines. Complaints regarding professional conduct may be directed to the Tamil Nadu Medical Council.

Privacy, Terms & Patient Rights